Shipping Policy

Shipping Policy

At LOLA HAIR, we are committed to providing our customers in the United Kingdom with a pleasant shopping experience, offering clear and transparent delivery conditions.

We offer free delivery on all orders shipped within the United Kingdom.

Delivery Areas

This shipping policy applies to all orders delivered within the United Kingdom (UK).
(For any specific request outside the United Kingdom, please contact our customer service.)

Delivery Times

Below are the estimated delivery times for your orders:

Order cut-off time: 5:00 PM (GMT).
Orders placed after this time will be processed on the next business day, which may delay delivery by one day.

Processing time: 0 to 1 business day (Monday to Friday).
Once your order is confirmed and processed, it is handed over to one of our delivery partners.

Transit time: 3 to 4 business days (Monday to Friday).

Estimated delivery time: 3 to 5 business days from the date of dispatch.

These delivery times are provided as an estimate and may vary depending on the period (sales, holidays, peak seasons, etc.).

Carriers

We work with reliable delivery partners in the United Kingdom, including:

  • Royal Mail

  • Other trusted courier services

Shipping Costs

Free delivery: All orders delivered within the United Kingdom benefit from free shipping, with no minimum purchase required.

Delivery Issues

In case of any delivery issue (unusual delay, lost parcel, damaged parcel, etc.):

Please contact our customer service as soon as possible.

We will open an investigation with the carrier and take the necessary steps to ensure you receive your order or find an appropriate solution (replacement or refund, depending on the situation).

Order Tracking

Once your order has been shipped:

  • You will receive a shipping confirmation email with your tracking number.

Legal Notice

Business Name: Lola Hair
Owner: Dahmane Ayoub
Legal Form: Sole Trader
Business Registration Number (France – SIRET): 818 191 058 00036

Registered Address:
14 Place Paul Eychart
63100 Clermont-Ferrand
France

Phone: +33 6 62 92 99 69
Email: support@lolahair.co.uk                             

Publication Director: Dahmane Ayoub

Business Hours:
Monday to Friday, 9:00 AM – 7:00 PM (GMT)