Return and Refund Policy

30-Day Return & Refund Policy

At LOLA HAIR, we want you to be fully satisfied with your purchase.
This policy applies only to orders placed on our website and delivered within the United Kingdom.

Return Period

You have 30 days from the date of delivery to request a return.

Product Condition

Returned products must be:

  • In good condition

  • Possibly tested briefly, with no signs of prolonged use

  • In their original packaging

  • With all accessories included

Return Procedure

To arrange a return, please contact our customer service at:
support@lolahair.co.uk                     

You will receive the necessary instructions to complete the return.

Return Shipping Costs

  • Defective or damaged products upon receipt: return shipping costs are covered by us

  • Change of mind or unsuitable but compliant product: return shipping costs are the customer’s responsibility

Restocking Fees

No restocking fees apply.
As shipping is free, no initial shipping cost will be deducted from your refund.

Refunds

Once the returned product is received and inspected, the refund will be issued within 14 days using the original payment method.
Processing times may vary depending on your bank.

Product Exchange

In the event of a defective product, an exchange or replacement may be offered, subject to availability.

Non-Returnable Items

For hygiene and safety reasons, returns may be refused if:

  • The product shows visible or prolonged use

  • Parts or accessories are missing

  • The return request is made after the 30-day period

 

Legal Notice

Business Name: Lola Hair
Owner: Dahmane Ayoub
Legal Form: Sole Trader
Business Registration Number (France – SIRET): 818 191 058 00036

Registered Address:
14 Place Paul Eychart
63100 Clermont-Ferrand
France

Phone: +33 6 62 92 99 69
Email: support@lolahair.co.uk                             

Publication Director: Dahmane Ayoub

Business Hours:
Monday to Friday, 9:00 AM – 7:00 PM (GMT)